At Eolith, we aim to ensure that you and your little ones are completely satisfied with your purchase. If for any reason you need to return or request a refund, please follow our clear and straightforward process outlined below.

1. General Return and Refund Process

• Request a Return: To initiate a return, please contact our customer service team at support@eolith.store within 30 days of receiving your order. Provide your order number, a brief description of the issue, and the reason for the return.
• Return Authorization: After receiving your request, we will provide you with a Return Authorization (RA) number and instructions for returning the item. Please include this RA number with your return shipment.
• Prepare Your Return: Pack the item securely in its original packaging, including all tags, labels, and accessories. Attach the return shipping label provided in your RA email.
• Ship Your Return: Send the package to the address provided in your RA email. We recommend using a trackable shipping method to ensure the return is received.

2. Return Scenarios

• Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us immediately at returns@eolith.com. We will provide instructions for returning the item and will issue a replacement or refund based on your preference. We will also cover the return shipping costs in these cases.
• Incorrect Product: If you receive the wrong item, please email us at support@eolith.store with details of the incorrect product and your order number. We will arrange for a return and send you the correct item at no additional cost. Return shipping costs for incorrect products will be covered by us.
• Unreceived Orders: If your order does not arrive within the expected delivery timeframe, please contact us at support@eolith.store. We will investigate the issue with our shipping partners and offer a replacement or refund if necessary.
• Order Cancellation: If you wish to cancel an order after it has been placed but before it has been shipped, please contact us as soon as possible at support@eolith.store. If the order has already been processed or shipped, you will need to follow the standard return process to return the item for a refund.

3. Refund Process

• Refunds for Returned Items: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
• Exchange Requests: If you prefer an exchange rather than a refund, please indicate this in your return request. We will arrange for the replacement item to be sent once the original item is received.

4. Non-Returnable Items

Certain items are non-returnable, including but not limited to personalized or custom-made products. Please check the product description or contact us for more information before purchasing.

5. Contact Us

For any questions or assistance with returns and refunds, please contact our customer service team:

• Email: support@eolith.store

We are here to help and ensure that your experience with Eolith is as enjoyable as possible. Thank you for shopping with us!